Teleradiology Specialists IT FAQ's
What is the correct website or URL to reach the OnePacs website?
Please ensure that you update your desktop shortcut, and/or bookmark with the following URL: https://ts.onepacs.com
What do I do if my account credentials are not working or I forgot my password to OnePacs?
How are my exams sent to OnePacs?
I sent an exam to OnePacs, how come I can’t see it on my OnePacs Worklist?
Exams sent securely over the internet may take some time to reach the OnePacs website. Occasionally, network bandwidth (internet speeds) may be the result of the delays you may have been experiencing for the exams to load onto OnePacs. Please be a little patient for the exams to import and appear on your OnePacs Worklist. We suggest at least a 15-20 minute window from the time you sent the exam to be a good measurement to use before you requesting further assistance.
If you have an internal IT department available, please have their contact information readily available. In most cases, we would work with your IT department to troubleshoot challenging tech issues and try to resolve them swiftly.